miss arriola exemplifies what the small business community can achieve. congratulations. >> thank you very much. >> would you like to say a few words? >> i have worked for the city over ten years and i think that the city does a great job. and most of the time, if you can explain the problems, or explain the issues, the answers they may not be the ones that our customers, our clients, our citizens are looking for, but if they understand the issues, then they are satisfied. and usually happy. and sometimes it's just explaining it. so i am happy to be a part of the city family. i am happy to help with any and all problems. if the puc is involve, if i can't sense it, i'm sure i can direct it to the correct person. thank you very much. it really is an honor.